To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Mark Bennett, 03/22/2021
Mike and his workers are very professional and honest about the work they do. Also the prices are extremely reasonable and Mike actually walked back to the garage with me and pointed out an issue with the battery cables in my 2005 Honda Odyssey which were about to fall off. This is the way ALL auto repair shops should operate and I HANDS DOWN will be back in the future whenever I need service. Thank you Mike and crew for making this stop by Emerald Car Care Center such a great experience!